Support When You Need It
We know what it's like to need help, but support isn't available. You have most likely experienced that before. But, you can
kiss worrying about support goodbye with HostVoxeo! We offer various support methods, for when you need it most. Whats more -
it's all FREE! Take your pick. We're waiting to answer you!
HelpdeskOur helpdesk is the perfect place to contact us. It is manned 24-7, and we are
always ready to reply to you. We attempt to solve all tickets in 18 hours.
Go to the helpdesk....
Live Help
Our live help system is perfect for those issues that are small, and can be solved quickly, or contacting the sales
department. Live chat is NOT manned 24-7 at the
moment.
Go to live
chat....
Forums
The community forums are a great way to communicate with fellow customers, and help eachother. Note that the
staff do not visit the forums as often as they do the helpdesk.
Go to the forums....
Knowledgebase
We built a knowledgebase/FAQ full of loads of useful information to help you with your hosting package. Check
this, and you may be able to help yourself.
Go to the knowledgebase....
Tutorials
Our tutorials are available for everyone to help them with basic tasks such as DirectAdmin and Installatron. We are still
modifying these to include even more information.
Go to the tutorials
Email Tech Support
If you have a technical problem with your hosting package, you can email the tech support department, and one of our
skilled technical team will reply to you in 12 hours (opens a ticket).
Go to email tech support....
Email Sales
If you would like to ask a question to the sales department, you should email us, and we shall reply in 18 hours.
(Both customers and non-customers can use this department). This opens a ticket.
Go to email sales....
Management
If you have a complaint (but why would you have that?) or a comment that you wish management to see, you can email
them. Make sure you specify whether it is a support, sales, billing or general comment/complaint.
Go to email management....